The National Performance Review provides a benchmarking tool for local authorities and other organisations providing public water supply, wastewater and stormwater services. Water New Zealand has undertaken this review since 2007 and it provides annual and trending information since then. Correspondence regarding the review can be directed to email@example.com
2015-2016 National Performance Review
Reporting for this years review is now underway. Definition and guidelines are available here.
2014/2015 National Performance Review
Data has been included in the IBNET database. This enables international comparisons of some performance indicators can be accessed here. FAQs about New Zealand data included in the database can be accessed here.
You can access a summary for decision makers here and the final report at the link below:
2013/2014 National Performance Review
Improving customer data collection for DIA Non-financial Performance Measure Rules reporting was identified as a common improvement opportunity in 2013/14. Water New Zealand hosted a webinar to assist participants, delivered by customer service and complaints specialist Dr Jason Price. Presentation material and a summary of discussions from the webinar are available here.