National Performance Review


The National Performance Review provides a benchmarking tool for local authorities and other organisations providing public water supply, wastewater and stormwater services. Water New Zealand has undertaken this review since 2007 and it provides annual and trending information since then. Correspondence regarding the review can be directed to technical@waternz.org.nz

2015-2016 National Performance Review

Reporting for this years review is now underway. Definition and guidelines are available here.

2014/2015 National Performance Review

Data has been included in the IBNET database. This enables international comparisons of some performance indicators can be accessed here. FAQs about New Zealand data included in the database can be accessed here.

Outcomes of the review were reviewed with the Water Services Managers Group. A summary of workshop proceedings is available here .

You can access a summary for decision makers here and the final report at the link below:

2014/2015 National Performance Review Report

2013/2014 National Performance Review

Improving customer data collection for DIA Non-financial Performance Measure Rules reporting was identified as a common improvement opportunity in 2013/14. Water New Zealand hosted a webinar to assist participants, delivered by customer service and complaints specialist Dr Jason Price. Presentation material and a summary of discussions from the webinar are available here.

2013/2014 National Performance Review Report

PREVIOUS YEARS REPORTS

2012/2013 National Performance Review Report

2011/2012 National Performance Review Report

2010/2011 National Performance Review Report

2009/2010 National Performance Review Report

2008/2009 National Performance Review Report

2007/2008 Pilot National Performance Review Report