Technology Is Taking Over – But Are We Really Getting the Best from It

The world has irrevocably changed in the last 50 years with regards to technology in the work place. Some view technology and the Internet of Things as the solution to all problems while others see them as the creation of our current problems. By-and-large we have forgotten that technology is a resource from which we must derive value. Value comes from ensuring the benefits exceed the costs. Most organisations are not getting the most from their technology because they have forgotten that it is not just the tangible technology resources that matter but also the intangible resource competencies such as knowledge, capability and attitudes of employees that matter. By harnessing these intangible competencies organisations will be able to understand and manage their data, and therefore improve their decision making. Further their operations staff will become better equipped to deliver on the efficiencies technology offers. When organisations understand this they will be able make the most of the technology they have as well as make informed purchasing decisions moving. Until then they will continue to be frustrated at their staff seemingly underutilising the technology they have already purchased. Overall this paper looks into whether or not technology is adding value to the way we work or if it is just becoming another tool in the toolbox that is misused.