With a population of over 6 million, Scotland’s water customers are spread over 78,789 square kilometers of land including islands, rural countryside and dense populated cities. Measured and benchmarked against the UK Private water companies within the regulated marketplace this single water authority continues to perform well utilizing best practice from the private and public sectors. This paper will explore how consolidation, best practice and a drive to succeed can yield significant savings in a highly regulated market.
This paper sets out the journey of how Scottish Water transformed from multi council ownership to a single water authority owned by the Scottish Government whilst yielding in excess of 25% savings during the first 4 years of existence. It will identify the challenges and opportunities faced during the transformation whilst delivering a higher level of compliance to its customers.