The water and wastewater knowledge management system, developed by operators for operators
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Paper based operations and maintenance manuals have been produced as the traditional method for delivering plant information. However they are often ‘left on the shelf’ and the original investment spent on these documents declines over time as the information becomes out of date.
This paper outlines how Hunter Water Australia (HWA) developed a knowledge management system (KMS), a ‘one stop shop’ where all aspects of plant operation are fully integrated and accessible in a timely manner. The benefits being how the KMS has improved training, operational consistency and has provided an extension of the quality management system to field operations.