Water demand management - Manukau Water Limited case study

Manukau Water Limited is responsible for the provision of h igh quality and cost effective water and wastewater services to the people of Manukau. Manukau Water Limited serves approximately 347,000 people living in an area covering 552 square kilometers from Mangere, Pakuranga and Howick in the north to Manurewa in the south.

Water demand management was included as a strategic initiative by Manukau Water Limited in 2008. A water demand management strategy was formulated in October 2008, with the aim of “providing cost effective water services to meet the needs of residents and businesses of Manukau City in a sustainable manner” (Manukau Water Limited 2008).

This paper discusses the on-going implementation of this water demand management strategy. The performance against the targets set in the first year since implementation is reported. Analysis of water demand trends is discussed in relationship to the effectiveness of the measures implemented. Manukau Water is demonstrating its commitment to provide leadership in delivering reliable water and wastewater services, respecting and caring for the env ironment while meeting the needs and expectations of a culturally diverse community.