Analysing the Auckland water annual performance report: Highlighting effective management practices

The Auckland Water Group (AWG) has been actively involved in the development and publication of the Auckland Water Industry Operators (AWIO) Annual Performance Review Report for the past 6 years. Participants of this annual performance review project were extended to all water utility operations within the Auckland Region including organisations which are not currently members of AWG. The annual performance review is a voluntary collaborative initiative involving eleven different water organizations in the Auckland Region, reporting their performance across key areas, including environmental, social, cultural and economic.

This paper will provide a brief review of the AWG Performance Report to highlight the critical performance measures that are essential for effective utility management. The paper will also identify the core attributes that could provide a succinct indication of where efficiently managed water utilities should focus and what they should strive to achieve, taking into consideration the Auckland example.