Water New Zealand’s customer survey closed last week with response numbers significantly above expectation thanks to the support from councils and our members around the country.
In what was the first-ever survey of its type, nearly 5000 New Zealanders took the opportunity to have their say on water – from the service they receive from their utility company to issues about quality, ownership of assets and future concerns.
We’re very grateful for the support we received from our members – particularly our Council CEOs, communications and water services staff.
The survey will provide sound information for water services providers to help inform planning and strategic development and to understand where improvements can be made.
Analysis of the data is currently underway and the key results will be presented at the New Zealand Water Conference and Expo in Hamilton in September and made available to members after that.